Merchant Policy

Merchants interested in selling Remark Industries’ line of products must have a brick-and-mortar location or a stand-alone website and maintain good standings with the company.

The Remark Industries line of products is available to merchants through the Dealer Program, with special set pricing for Dealers and Fabricators. Proper business and tax identification is required.  Remark Industries, Inc. provides continued support for its dealer network, but reserves the right to sell direct to its customers if deemed necessary by the company.

Unless authorized by Remark Industries, Inc. All purchases must be paid for in advance via major credit card, check or money order.  Visa and MasterCard are the preferred methods of payment. If paying by check or money order, please allow 3-5 business days for bank clearance before orders are shipped. 

If a customer receives a defective product, please contact us direct at 517.676.0589.

Orders can be submitted direct to Remark Industries, Inc. via phone or through downloading the order form available on our website and emailing or faxing it to 517.676.4713.  Orders typically ship within 24-48 hours, depending on stock.  If stock issues arise, customers are notified immediately. 

Prices are subject to change without prior notification.

Return Policy:
Remark Industries, Inc. will accept returns of its products, sender units and optional mounting hardware no later than 15 days of original shipment date indicated on the invoice. It must be in its original packaging, complete with all parts in resalable, unaltered, unused operating condition free of marks and scratches. All returns must be accompanied by a Returned Merchandise Authorization (RMA) number on the outside of the shipping package. Remark Industries, Inc must issue the RMA number.

All returns must include the original invoice or a legible copy of the original invoice. Please include your reason for the return.  All returns must be sent prepaid. No collect shipments will be accepted. We recommend you insure the return shipment using UPS or the US Postal Service.  We cannot accept returns on custom ordered parts.

Any part which, in our opinion, shows evidence of being used, installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund or warranty considerations. Any product(s) returned for refund with the enclosure perimeter or rear port access factory seals found to be broken or tampered with, will be refused a refund, NO EXCEPTIONS!

A credit card or cash refund will be issued based on the purchase method originally used once the unit is tested and accepted for return. There will be a 15% restocking charge based on the invoiced purchase price that will be deducted from the refund. If the unit requires repair or can’t be repaired you will be notified of any cost.

Rev. 3.27

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©  2008 Remark Industries, Inc.


Merchant Policy